All shippings are made from EU with safe packing and tracking number. The tracking number is communicated to the customer the next working day after despatch.

International standard shipping takes on average 10 working days

If the item is declared lost by the Postal Service, we will ship at our own expense another item of the same kind.

If the item arrives damaged, we will replace it with a new one at our own expense. If for any reason the customer doesn't want the replacement, he can get a full refund after shipping back to the seller the damaged item. 


Custom orders can not be returned. In case a custom order arrives damaged, we will ship again a new item on our expense.

Non custom orders can be returned and a full refund of the purchase price will be issued in 3 working days from the receipt of the item.


The dollhouse miniatures of the NatAcademy line are handmade crafts. They can differ in details from each other and a serial production of identical figures is not possible. Nat Academy assures its customers that no custom project will be reproduced for other customers.


We craft every piece by hand without using form or molds.

- We craft our miniatures with the aim of bringing you joy -